Last updated: June 10, 2026

We want you to be completely satisfied with your purchase. If you're not happy with [App Name], we're here to help.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all one-time purchases. If you are unsatisfied for any reason within 14 days of your initial purchase date, you may request a full refund no questions asked.

Eligibility

To be eligible for a refund, requests must meet the following criteria:

• The request is submitted within 14 days of the original purchase date.

• The purchase was made directly through Via or our authorized payment providers.

• The account has not violated our Terms of Service.

Non-Refundable Items

The following are generally not eligible for a refund:

• Renewal charges Subscription renewals are non-refundable.

• Add-ons and one-time feature purchases after the initial 14-day window has expired.

• Accounts suspended or terminated for violations of our Terms of Service.

• Partial billing periods We do not prorate or refund unused time remaining in a billing cycle.

How to Request a Refund

To submit a refund request:

1. Email us at support@usevia.io with the subject line: Refund Request

2. Include your order/transaction ID and the email address associated with your account.

3. Briefly describe the reason for your request (optional, but helpful).

   
   

Processing Time

Once your refund request is approved:

• Refunds are typically processed within 5–10 business days.

• The credit will be applied to your original payment method.

• Processing times may vary depending on your bank or payment provider.

Subscription Cancellations

Cancelling your subscription does not automatically trigger a refund. Cancellation simply prevents future charges, your access will continue until the end of the current billing period. To receive a refund, you must submit an explicit refund request as described above.

Exceptional Circumstances

We review refund requests on a case-by-case basis outside the standard policy window. We may grant exceptions at our sole discretion for situations such as:

• Documented technical issues that prevented access to the product.

• Duplicate charges or billing errors.

• Extenuating personal circumstances.

Contact Us

If you have any questions about this policy, please reach out:

• Email: support@usevia.io

• Response time: Within 1–2 business days

This policy applies to purchases made directly through Via. Purchases made through third-party platforms (e.g., Apple App Store, Google Play) are subject to that platform's own refund policy.